FAQs

  • You might be surprised to know, that Pronto Studio is actually a studio of one. This means that all your requests will go through myself, the creative founder Melissa.

  • No way! Once you’re subscribed you can add in as many job requests into our queue as you like, and I’ll work on these one by one!

  • On average, you can expect designs with 1-3 business days.

  • Every business goes through ebbs and flows, and I understand you might not always have enough design work to fill up an entire month. That’s where the pause feature comes in handy!

    Only have a handful of requests? Once these have been completed, pause your subscription and restart when more work comes through.

    I work on a 31 day billing cycle, so for example, if you pause on day 10, when you restart your subscription you have 21 more days left.

  • I work in a few, including:

    Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Microsoft Word & Microsoft Powerpoint.

  • Thats ok! That’s where the subscription model works so well - I will revise and continue to make changes until you’re 100% satisfied!

  • At this stage, I don’t work on the following:

    Video, animations, complex packaging, magazines & books.

  • That’s ok! I can pause your subscription and we can restart your subscription when you have more work.

  • That’s a great question! When your business is going through it’s ebbs and flows, what is your designer working on?

    Or maybe you can only afford a junior, but you’re actually wanting someone with a more senior design experience.

    I’m here to fill that gap! And with the pause and cancel feature, when it’s quiet, opt to pause your subscription.

  • Traditional agencies can be expensive, inflating their hours to fill out their monthly retainers. And what happens if you need to make revisions? Expect to pay extra or even hourly!

    At Pronto, I want to take away that stigma.

  • Due to the bespoke and high quality nature of work, I do not offer refunds.

  • Yes, we limit the number of clients we accept each month to ensure personalized attention and top-notch service. If you booked with us last month, you'll automatically be given priority for the next month.Item description

  • Simply fill out our contact form or book a consultation through our website. We'll discuss your needs and create a tailored plan for your project.

  • We take confidentiality seriously. All client information is kept secure, and we can sign NDAs if required.

  • Yes, we offer free initial consultations to discuss your needs, answer any questions, and determine the best approach for your project. Just book a call

  • We prefer to use project management tools like Trello so all changes are in one place to keep communication clear and organized as well as other communnication through email.